Senior User Researcher

At Jimdo, our mission is to help small businesses start, grow, and ultimately thrive online. Small businesses face new challenges with very little support or recognition. We know how hard this can be, because we have been in their position. That’s where you can help us—by designing intuitive tools to help small businesses solve complex problems.

With a forward-leaning and self-driven attitude, we continue to find new ways to help our customers get their ideas out into the world. As a team, we run at a steady pace to achieve what we aim for. We learn best by gathering data, trying new things, and sometimes even falling down along the way. It’s the lessons we learn in the process that make us better problem-solvers for small business owners.

If you’re motivated by our mission and excited to roll up your sleeves, try new things, learn from mistakes, and make a difference to small businesses around the world, we would love to work with you.

Location

We are happy to invite you to work with us in our office in Hamburg or permanently remote from any location. Wherever your working location of choice will be, we will make sure you get proper onboarding (virtual or in person) and that you are fully equipped to become part of the team from day one.
Regarding candidates who want to relocate to Hamburg: Due to COVID our offices are temporarily closed. We will invite you to start working with us from your current location for the time being. Once the borders are reopened, and the Embassies accept visa applications again, we will initiate the relocation process to Hamburg. Until then, you will be invited to work with us remotely with a temporary contract.

Your Mission

As a Senior User Researcher in the User Research team, you’ll support our mission to enable everyone at Jimdo to put our customer’s needs at the heart of their thinking and acting. In this fairly new team, you will have have the opportunity to bring your own ideas, try out new things and build new processes and structures to drive customer-centric decision making.

Responsibilities

  • You evangelize user-centered thinking throughout the whole company
  • You enable product teams, designers, and other stakeholders to build a close connection to our customers also by supporting them to conduct research themselves
  • You model insights gained from user research into formats to enhance organizational understanding of our users
  • You collaborate closely with product (and marketing) teams to understand their research needs and recommend the right type of research with regard to research and business goals and resources
  • You will conduct qualitative and quantitative research to provide a deep understanding of the behaviors and needs of our customers along the whole product development cycle
  • You provide actionable research insights and recommendations that directly impact design decisions and strategic planning
  • You work closely together with our data and support department to integrate findings from primary research with results from testing and data analysis as well as support feedback

Requirements

  • You have 3+ years of experience in User Research, UX Research, Market Research Human-Computer Interaction, or a related field
  • You have a strong background in user-centered product development and/or Design Thinking
  • You enjoy trying new things and building and improving processes
  • You are able to conduct user interviews, user testing and workshops on your own and like to teach others how to do it
  • You have hands-on experience in conducting qualitative and quantitative research projects end-to-end in-house and together with external agencies
  • You are strong at communicating user needs and acting as a persuasive advocate for those needs
  • You have strong collaboration and communication skills
  • You are able to conduct user interviews in German and have excellent English skills

Mariela will be happy to receive your application in German or English.

Jimdo is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. We’re a diverse team in so many ways, and we love it that way.