Senior Data Program Manager

At Jimdo, our mission is to help small businesses start, grow, and ultimately thrive online. Small businesses face new challenges with very little support or recognition. We know how hard this can be because we have been in their position. That’s where you can help us—by designing intuitive tools to help small businesses solve complex problems.

With a forward-leaning and self-driven attitude, we continue to find new ways to help our customers get their ideas out into the world. As a team, we run at a steady pace to achieving what we aim for. We learn best by gathering data, trying new things, and sometimes even falling along the way. It’s the lessons we learn in the process that make us better problem-solvers for small business owners.

If you’re motivated by our mission and excited to roll up your sleeves, try new things, learn from mistakes, and make a difference to small businesses around the world, we would love to work with you.

Mission

The Data & Analytics department creates the knowledge ecosystem that allows the company to monitor overall business performance, conduct experiments, drive insights, and improve our product on behalf of our customers. We need a Data Program Manager to manage the complexity of this multi-squad department to both deliver for their stakeholders but also maintain a consistent and high-quality product.

As a Senior Data Program Manager, you will work with cross-functional teams of technical and non-technical experts to enable the Data & Analytics department to deliver more quickly, with high quality and less effort through communication and process transformation.

This is a servant leadership role driving efficient communication, process improvement, and removing blockers. There is also a hands-on component of active project management for critical endeavors.

Location

We are happy to invite you to work with us in our office in Hamburg or permanently remote from any location where you are permitted to work from. Wherever your working location of choice will be, we will make sure you get proper onboarding (virtual or in person) and that you are fully equipped to become part of the team from day one.

We will support you in case you would like to relocate to Germany

What You Will Do

  • Coach multiple cross-functional squads on their internal work methodology, such as tuning daily standups and implementing a cycle of retrospectives
  • Coordinate cross squad deliverables that benefit the department as a whole
  • Identify and address blockers across the program that impact productivity, including Jira organization and standardization, clear documentation, and a training curriculum for new hires
  • Create a set of working documents that support the standardization of work delivery, such as requirements documentation and story estimation guidelines
  • Communicate overall program status, including milestones, dependencies, and risks, to internal teams, stakeholders, and executive sponsors
  • Partner with the Head of Data & Analytics to measure and manage the overall ROI of the department

Core Skills

  • Project management: manage projects to completion, communicating status and removing blockers
  • Program management: big picture view of the department and how to get all the parts working together
  • Agile methodology: understand what pragmatic Agile is and how to teach it
  • Communication: Timely and relevant communication that creates focus, not disperses it
  • Single Most Important Trait: Empathy - Customer service

Nice to have

  • A data background as an analyst or engineer is highly desirable.

Jimdo is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, sex, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. We’re a diverse team in so many ways, and we love it that way.

Paula will be happy to receive your application.

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