At Jimdo, our mission is to help small businesses start, grow, and ultimately thrive online. Small businesses face new challenges with very little support or recognition. We know how hard this can be, because we have been in their position. That’s where you can help us—by designing intuitive tools to help small businesses solve complex problems.
With a forward-leaning and self-driven attitude, we continue to find new ways to help our customers get their ideas out into the world. As a team, we run at a steady pace to achieve what we aim for. We learn best by gathering data, trying new things, and sometimes even falling down along the way. It’s the lessons we learn in the process that make us better problem-solvers for small business owners.
If you’re motivated by our mission and excited to roll up your sleeves, try new things, learn from mistakes, and make a difference to small businesses around the world, we would love to work with you.
We are happy to invite you to work with us in our office in Hamburg or permanently remote from any location. Wherever your working location of choice will be, we will make sure you get proper onboarding (virtual or in person) and that you are fully equipped to become part of the team from day one.
Regarding candidates who want to relocate to Hamburg: Due to COVID our offices are temporarily closed. We will invite you to start working with us from your current location for the time being. Once the borders are reopened, and the Embassies accept visa applications again, we will initiate the relocation process to Hamburg. Until then, you will be invited to work with us remotely with a temporary contract.
We meet our customers on the eye-level and aim to always offer them the best service for their website. Therefore, customer service is a core element of our success. We are now looking for a Data Analyst within the Business & Marketing Analytics Team who will aim to improve our understanding around Customer Support, Success and Experience. You will work closely with our Head of Customer Support, the Customer Support and Success Leads, as well as with the Support Operations team. We are a diverse team with broad domain knowledge and experience. Our mission is to foster the understanding and usage of data throughout the company and enable data-driven decision making.
We are looking for a proactive work-attitude, answering questions from other stakeholders will just be a small part of the role. The big part will be proactively creating projects, analysis and deep dives yourself together with your colleagues. Nobody will tell you where to look or what to do, we are looking for a person, within the context of the business to move things forward. We would actually expect you to show others how to effectively work with data and live as a role model. Same thing goes for tools and methodologies, we want you to use the best approach to solve a problem and will not tell you how to best solve it. We will be trusting your skills and experience that you will find the best approach and tell us.
If you are passionate about translating complex business matters towards stakeholders, empowering people in making data-driven decisions, plus have a results-driven personality, then we’re eager to get to know you.
Andre will be happy to receive your application in English or German.
We hire for several positions within our data department at the moment. Please have a read through the other positions as well and feel free to let us know about all positions that would interest you. 1 application is enough - we’ll consider you for the others as well.
Jimdo is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. We’re a diverse team in so many ways, and we love it that way.