Working Student - Customer Support in German

At Jimdo, our mission is to help small businesses start, grow, and ultimately thrive online. Small businesses face new challenges with very little support or recognition. We know how hard this can be, because we have been in their position. That’s where you can help us—by designing intuitive tools to help small businesses solve complex problems.

With a forward-leaning and self-driven attitude, we continue to find new ways to help our customers get their ideas out into the world. As a team, we run at a steady pace to achieve what we aim for. We learn best by gathering data, trying new things, and sometimes even falling down along the way. It’s the lessons we learn in the process that make us better problem-solvers for small business owners.

If you’re motivated by our mission and excited to roll up your sleeves, try new things, learn from mistakes, and make a difference to small businesses around the world, we would love to work with you.

As a Working Student - Customer Support in German, you will be part of the Support team. Support’s mission is to help our customers reach their goals by building and growing their websites.

Responsibilities

  • You help our customers by answering their inquiries via email, phone, social media or chat
  • You proactively suggest personalized improvements on customers’ websites.
  • You provide feedback about features as well as internal procedures
  • You represent Jimdo to the customers, who contact us

Requirements

  • Excellent skills in German language; fluent in English
  • Excellent writing skills and the ability to explain complex things in an uncomplicated way
  • Clear, efficient and helpful communication
  • Strong interest in technology and topics around the internet
  • Passion and motivation for learning, improving and experimenting
  • ‘A let’s do this’ mentality: Proactiveness, enthusiasm, flexibility and openness to changes

Nice to have

  • Previous experience in Customer Support, experience with Live Channels
  • Good knowledge of another European language

Jimdo is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sex, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. We’re a diverse team in so many ways, and we love it that way.

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