Customer Success - Working Student

At Jimdo, our mission is to help small businesses start, grow, and ultimately thrive online. Small businesses face new challenges with very little support or recognition. We know how hard this can be, because we have been in their position. That’s where you can help us—by designing intuitive tools to help small businesses solve complex problems.

With a forward-leaning and self-driven attitude, we continue to find new ways to help our customers get their ideas out into the world. As a team, we run at a steady pace to achieve what we aim for. We learn best by gathering data, trying new things, and sometimes even falling down along the way. It’s the lessons we learn in the process that make us better problem-solvers for small business owners.

If you’re motivated by our mission and excited to roll up your sleeves, try new things, learn from mistakes, and make a difference to small businesses around the world, we would love to work with you.

Location

We are happy to invite you to work with us in our office in Hamburg or permanently remote from any location in Germany.

Your Mission

Jimdo Customer Success seeks to employ a consultative approach in which each customer touchpoint and interaction is treated as an opportunity to create mutually beneficial value for the customer and Jimdo. We continuously explore, discover, and learn the best ways to create this value.
As a Customer Success Working Student, you will be part of our new Customer Success team.
Specifically, with the support of the wider team, Customer Success Working Students would be directly involved in, and share responsibility for, executing Success-focused, customer-facing initiatives with the objective of exploring their influence on business performance indicators and the customer experience.
You will make a difference for small businesses by maximizing the value they receive from our products and services.

Responsibilities

  • Support the Customer Success team in day-to-day operations.
  • Participate in the execution of experiments by:
    -Providing input into experiment conceptualization and design.
    -Engaging with potential users, users, and customers according to guidance and training to achieve experiment objectives.
    -Discovering the needs of potential users, users, and customers and finding and providing solutions.
    -Recording quantitative and qualitative data and synthesizing insights.
    -Refining skills and techniques based on experimental quality assurance feedback.

      Requirements

      • You are an actively enrolled student at a German university, pursuing business, marketing, or communication degrees.
      • Fluent in German, fluent or near fluent in English, both verbal and written.
      • Previous experience in Sales or with selling, customer service or customer support, or project management.
      • Comfort communicating complex information through a variety of channels, including: phone, email, text-based chat, video chat, among others.
      • Strong interest in SaaS, digital technology, and topics around the internet.
      • Passion and motivation for experimenting, learning, and improving.
      • A “let’s do this,” entrepreneurial mentality: proactiveness, enthusiasm, flexibility, and adaptability.

      Mariela will be happy to receive your application in English or German.

      Jimdo is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sex, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. We’re a diverse team in so many ways, and we love it that way.

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