At Jimdo, our mission is to help small businesses start, grow, and ultimately thrive online. Small businesses face new challenges with very little support or recognition. We know how hard this can be, because we have been in their position. That’s where you can help us—by designing intuitive tools to help small businesses solve complex problems.
With a forward-leaning and self-driven attitude, we continue to find new ways to help our customers get their ideas out into the world. As a team we run at a steady pace to achieve what we aim for. We learn best by gathering data, trying new things, and sometimes even falling down along the way. It’s the lessons we learn in the process that make us better problem solvers for small business owners.
If you’re motivated by our mission and excited to roll up your sleeves, try new things, learn from mistakes, and make a difference to small businesses around the world, we would love to work with you.
As a Voice of Customer Manager, your goal is to represent our customers internally to ensure their valuable feedback is considered when decisions are made. You will be driving and shaping a process of collecting customer feedback, analysing data and ensuring that all the relevant stakeholders have the insights easily accessible. You will also make suggestions and create action items based on the insights and ensure these are proactively shared and followed up on.
This role is part of Support Operations and will work closely with other teams, such as Product, Support (Customer Success), BI, QA, etc.