At Jimdo, our mission is to help small businesses start, grow, and ultimately thrive online. Small businesses face new challenges with very little support or recognition. We know how hard this can be, because we have been in their position. That’s where you can help us—by designing intuitive tools to help small businesses solve complex problems.
With a forward-leaning and self-driven attitude, we continue to find new ways to help our customers get their ideas out into the world. As a team, we run at a steady pace to achieve what we aim for. We learn best by gathering data, trying new things, and sometimes even falling down along the way. It’s the lessons we learn in the process that make us better problem-solvers for small business owners.
If you’re motivated by our mission and excited to roll up your sleeves, try new things, learn from mistakes, and make a difference to small businesses around the world, we would love to work with you.
We are happy to invite you to work with us in our office in Hamburg or permanently remote from any location where you are permitted to work from. Wherever your working location of choice will be, we will make sure you get proper onboarding (virtual or in person) and that you are fully equipped to become part of the team from day one.
We will support you in case you would like to relocate to Germany,
Jimdo is expanding rapidly their product and service offering to continuously provide small businesses with the right tools to thrive and the customer experience is an important piece of the strategy to make sure this happens. Our Support Operations team needs to align this hustle in order to provide outstanding support to our Customers.
In this newly created role you’ll be responsible for the successful implementation of training experiences and the enablement of our people through strategic leadership of our training delivery practices to deliver world leading onboarding, upskilling and professional development programs for the Customer Experience and Success teams.
You’ll be responsible for building from scratch Jimdo’s training practices and capabilities to ensure every person within Customer Support successfully onboards and has world class development. Going beyond the technical requirements, this role works to develop the right mindsets, skill sets, and habits to drive Jimdo forward.