(Senior) Fullstack Software Engineer - Support Tooling (m/f/d)

At Jimdo, our mission is to help small businesses start, grow, and ultimately thrive online. Small businesses face new challenges with very little support or recognition. We know how hard this can be, because we have been in their position. That’s where you can help us—by designing intuitive tools to help small businesses solve complex problems.

With a forward-leaning and self-driven attitude, we continue to find new ways to help our customers get their ideas out into the world. As a team, we run at a steady pace to achieve what we aim for. We learn best by gathering data, trying new things, and sometimes even falling down along the way. It’s the lessons we learn in the process that make us better problem-solvers for small business owners.

If you’re motivated by our mission and excited to roll up your sleeves, try new things, learn from mistakes, and make a difference to small businesses around the world, we would love to work with you.

Location

Jimdo is a global company and we are proud to work with people of 50+ nationalities that are working from 19 countries. We are happy to continue our journey and broaden the geographics of presence.
We are happy to invite you to work from any location where you are eligible to work from. All the local labor regulations will be applied (local currency, taxation, contractual terms, public holidays, etc.).
Wherever your working location will be, we will make sure you get proper onboarding and that you are fully equipped to become part of the team from day one.

The Team

The Support Tooling team is responsible for providing customer facing ‘help’ tools for things such as (but not limited to) ticketing, chat, telephone, co-browsing and onboarding. We also support the internal customer service team of ‘supporters’ with their needs e.g. back office tools to provide that customer support. Our mission is to transform the organisation from a reactive to a proactive solution.

Responsibilities

  • Implement new features that help users to successfully enable their business, projects and ideas. That’s what they love about us!
  • Develop seamless web experiences that are clean, pragmatic, and forward-thinking.
  • Work closely with product management, design, and other engineering teams to understand needs and improve the customer service experience.
  • Take part in owning your team’s domain from conception over implementation to deployment including observability.
  • Debug issues across services and multiple levels of the stack.
  • Improve engineering standards, tooling, and processes.

Requirements

  • You enjoy and have experience building responsive and mobile first single page and web applications professionally
  • Understanding of basic interface design / UX
  • Proven experience in writing semantic HTML 5 and styling applications with CSS including preprocessors like SASS/SCSS/LESS or PostCSS
  • You have a deep understanding of JavaScript and experience with TypeScript
  • Comfortable with JavaScript frameworks, like React, AngularJS, Vue, or Ember and modular application architectures
  • Experience with the modern backend development toolchain like Node.js, Babel, Webpack, etc.
  • You have experience building and running software in production.
  • Experience with testing and frontend testing frameworks (e.g. Jest).
  • Good understanding of the backend domain and design of and integration with APIs
  • Technical excellence and implementation of software quality best practices and standards.
  • Experience in mentoring and coaching software engineers.

Nice to have

  • Experience with Next.js
  • Experience with end-to-end testing (e.g. Testcafé)
  • Experience in a similar role or team in the authentication and authorization domain
  • Knowledge of customer service applications like Zendesk, Zoho or Front.
  • Knowledge of application and API security
  • Experience of logging, monitoring and alerting for web applications or observability solutions

Jimdo is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, sex, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. We’re a diverse team in so many ways, and we love it that way.

Vasiliki is looking forward to receiving your application.