At Jimdo, our mission is to help small businesses start, grow, and ultimately thrive online. Small businesses face new challenges with very little support or recognition. We know how hard this can be, because we have been in their position. That’s where you can help us—by designing intuitive tools to help small businesses solve complex problems.
With a forward-leaning and self-driven attitude, we continue to find new ways to help our customers get their ideas out into the world. As a team, we run at a steady pace to achieve what we aim for. We learn best by gathering data, trying new things, and sometimes even falling down along the way. It’s the lessons we learn in the process that make us better problem-solvers for small business owners.
If you’re motivated by our mission and excited to roll up your sleeves, try new things, learn from mistakes, and make a difference to small businesses around the world, we would love to work with you.
Our Support Operations team mission is to sustain the Support department by focusing on strategic projects, improvements and optimisations. This cross-functional team is responsible for tooling, self-service solutions, content creation, quality reviews, support workflows and qualitative data analysis.
We are now looking for a Team Lead to take over our Support-Operations Team. You will work closely with the Support Team Leads as well as collaborate with Data, Product & Marketing teams and you will report to our Head of Customer Support.