Customer Support - Dutch (m/f/d)

At Jimdo, our mission is to help small businesses start, grow, and ultimately thrive online. Small businesses face new challenges with very little support or recognition. We know how hard this can be, because we have been in their position. That’s where you can help us—by designing intuitive tools to help small businesses solve complex problems.

With a forward-leaning and self-driven attitude, we continue to find new ways to help our customers get their ideas out into the world. As a team, we run at a steady pace to achieving what we aim for. We learn best by gathering data, trying new things, and sometimes even falling down along the way. It’s the lessons we learn in the process that make us better problem-solvers for small business owners.

If you’re motivated by our mission and excited to roll up your sleeves, try new things, learn from mistakes, and make a difference to small businesses around the world, we would love to work with you.

Location

We are happy to invite you to work with us in our office in Hamburg or permanently remote from any location. Wherever you choose to work from, we will make sure you get a proper onboarding (virtual or in person), so that you are fully equipped to become part of the team from day one.

Your Mission

We unleash the power of the self-employed and help them thrive. As a Customer Supporter, you are part of the Support team. Your goal is to help our customers reach their goals by supporting them with starting and growing their businesses.

Responsibilities

  • Help our customers by answering their inquiries via email and live communication channels (e.g. Chat, Video Call, Phone, Social Media, etc.).
  • Suggest personalized improvements on customers’ websites and proactively support our customers.
  • Provide feedback about features as well as internal procedures.
  • Represent Jimdo and our mission to the customers who contact us.

Requirements

  • Excellent skills in Dutch language and expert in Dutch culture; fluent in English
  • A customer-orientated mindset that always seeks opportunities to delight customers.
  • A ‘let’s do this’ mentality: Proactiveness, enthusiasm, flexibility and openness to changes.
  • Previous experience in Customer Support, experience with Calls and Live Channels.
  • Experience working towards targets and KPIs
  • Excellent writing skills and the ability to explain complex things in an uncomplicated way, with clear, efficient and helpful communication.
  • Strong interest in technology and topics around the internet.
  • Good understanding of small businesses needs and the steps that can lead them to success.
  • Passion and motivation for learning, improving and experimenting.
  • Willingness to work in an international environment where diversity and inclusion are encouraged

Nice to Have

  • Good knowledge of another European language (e.g. German, French, Italian, or Spanish)

Our team will be happy to receive your application!

Jimdo is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sex, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. We’re a diverse team in so many ways, and we love it that way.

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